I usually never have complaints about this store btu that was ridiculous. Its their job to help the customer.
Aug 2016: Clerk gave 1/2 off $ of open package.
Wow. We had a card stolen and we received a notification that it was trying to be used at this store. Thank you technology right? I called immediately to try and catch the sucker only to be on hold for over 45 mins... and waiting. In fact I am still on hold while typing this. So furious. Oh by the way, I am a contractor. We do a CONSIDERABLE amount of business at HD... we will send no more business will ever go to HD going forward.
I enjoyed being able to find everything I needed aftet a quick trip to customer service. Really liked how they can use the computet to direct you to the exact aisle and bay #!
Usually always get pretty decent service at this store, but today an employee displayed rather unnecessary and disrespectful behavior then made a spectacle of herself. I spoke reluctantly to a manager and expressed my distaste for the situation to which she quickly agreed. She then went on to give us 15% off our total purchase ( which she didn't have to do as I was content with just our conversation) showing care for their customers. THANK YOU
Feb 2015: Great customer services but a little slow to get answers.
Customer service at the paint department was terrible. I clearly inconvenienced the gal working there by making a paint order and asking her questions about the different kinds of paints. She was extremely annoyed about any question I asked her. Then when the paint was ready a different gal brought it out to me but never said a word to me or let me know that it was my paint. Just set it on the counter and I had to ask her after like 2 minutes of it being there if it was mine.
Oct 2017: poor customer service, asked for help twice in two different departments, both clerks couldn't answer my questions. Then at check out no cashiers/check out lanes open, only self-checkout was open with long line!
Feb 2016: Exchanging defective item & picking up special order... Same clerk helped me, fast in & out!
The Home Depot is a US Hardware Store based in Snohomish, Washington. The Home Depot is located at 2601 Bickford Ave, Snohomish, WA 98290, USA.
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